Trained service animals assisting people with disabilities, or properly secured pets, are welcome on BART at no extra charge when following these guidelines:
- Service animals must be on leash or harness. For additional accessibility accomodations please contact the Customer Access and Accessibility Department.
- All non-service pets, including dogs whose sole function is to provide comfort or emotional support, must travel in a secure, enclosed carrier specifically manufactured for transport of a pet.
- Keep animals off seats and out of aisles.
Service animals are defined by the Americans with Disabilities Act (ADA) as any guide dog, signal dog or other animal individually trained to work or perform tasks for an individual with a disability.
Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person's disability.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.
No service animals in training, other than dogs, are allowed on BART on leash or harness.
Although service dogs are permitted on escalators by California law, BART recommends that people using service dogs use the elevator or stairs whenever possible.
Station Agents who believe that a particular service animal is behaving in a manner as to pose a threat to passengers can advise the owner of the service animal that the animal cannot enter the station.